Our goal is to provide safe, high-quality care.  We want to know if you have any concerns about patient care or safety in the hospital.  We encourage you to discuss any such concerns with members of the team caring for you or a representative of the hospital's management.  If your concerns are not resolved, please contact Jacquie Brunssen, the hospital's safety officer, at 563-589-8086 or by e-mail at brunssjm@mercyhealth.com. 

If your concerns are still not resolved, you may also contact the Joint Commission's Office of Quality Monitoring at 1-800-994-6610 or by e-mail at complaint@jointcommission.org.